General Terms and Conditions
Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
Service Provider: YourRent B.V., established at Overvliet 21, 3545 NG Utrecht, Chamber of Commerce (KvK): 42011863.
Client: the natural person who uses the services of the Service Provider.
Agreement: the agreement concluded between the Service Provider and the Client in the context of the services provided.
Article 2 – Applicability
1. These general terms and conditions apply to every offer made and service provided by the Service Provider. They apply to every agreement concluded between the Service Provider and the Client, including the Agreement.
2. Deviations from these general terms and conditions are only valid if agreed upon in writing between the Service Provider and the Client.
Article 3 – Obligations of the Client
1. The Client is obliged, upon first request of the Service Provider, to provide all data and documents relevant to the execution of the Agreement in a timely, complete, and truthful manner.
2. The Client guarantees the accuracy, completeness, and reliability of the information provided, even if this information originates from third parties.
3. If the Client fails to provide information, provides it late, or provides incorrect or incomplete information, the Service Provider is entitled to suspend the execution of the services or to terminate the Agreement in whole or in part with immediate effect, without being liable for any damages or compensation.
4. All damages and costs incurred by the Service Provider as a result of the Client’s failure to comply with the obligations arising from these general terms and conditions and the Agreement, including the provision of incorrect or incomplete information, shall be fully borne by the Client.
Article 4 - Late Payment
1. If the Client fails to make a due payment on time, the Client shall be in default by operation of law without any notice of default being required.
2. From the moment of default, the Client shall owe statutory (commercial) interest on the outstanding amount.
3. All judicial and extrajudicial costs incurred by the Service Provider in collecting its claim from the Client shall be fully borne by the Client.
4. The Service Provider is entitled to suspend its obligations until full payment has been made.
5. The Client is not entitled to suspend or offset any payment obligation towards the Service Provider.
Article 5 – Liability
1. The Service Provider shall only be liable for direct damages that are the direct result of an attributable failure in the performance of the Agreement.
2. Any liability of the Service Provider for indirect damages, consequential damages, or loss of profit is expressly excluded.
3. The total liability of the Service Provider shall in all cases be limited to the amount of the success fee actually received by the Service Provider in the relevant case. If no success fee has been received, liability shall therefore be €0.
4. The Service Provider shall not be liable for damages resulting from:
a. incorrect, incomplete, or untimely information provided by or on behalf of the Client;
b. acts, omissions, or decisions of third parties, including landlords, the Rent Tribunal (Huurcommissie), and other (judicial) authorities;
c. the failure to achieve an intended result.
5. Any claim for damages shall lapse if the Client has not reported the damage in writing and with substantiation to the Service Provider within 30 days after discovery.
6. The limitations of liability set out in this article do not apply if the damage is the result of intent or deliberate recklessness on the part of the Service Provider.
Article 6 – Force Majeure
1. The Service Provider is not obliged to fulfill any obligation under the Agreement if it is prevented from doing so as a result of force majeure.
2. Force majeure is understood to mean all external causes, foreseen or unforeseen, over which the Service Provider has no control and as a result of which fulfillment of its obligations cannot reasonably be required.
3. If the force majeure situation continues for more than thirty days, both parties are entitled to terminate the Agreement in whole or in part in writing, without any obligation to pay compensation.
Article 7 – Privacy
1. The Service Provider processes personal data in accordance with applicable data protection laws and regulations.
2. The Service Provider processes personal data only to the extent necessary for the execution of the Agreement.
3. Further information is included in the privacy statement on the Service Provider’s website.
Article 8 – Applicable Law and Disputes
1. These general terms and conditions and the Agreement are governed exclusively by Dutch law.
2. Disputes arising from or related to the Agreement shall be submitted to the competent court in the district where the Service Provider is established, unless mandatory law provides otherwise.
Article 9 – Intellectual Property
1. All intellectual property rights relating to documents, advice, methods, logos, trade names, and other materials provided by the Service Provider shall remain exclusively with the Service Provider.
2. The Client is not permitted to reproduce, disclose, or otherwise use these materials without prior written consent of the Service Provider, other than for the purpose for which they were provided.
Article 10 – Right of Withdrawal
1. If the Client is a consumer, the Client has the right to withdraw from the Agreement without giving reasons within fourteen days after its conclusion.
2. By entering into the Agreement, the Client explicitly requests that the Service Provider commences the provision of services immediately.
3. The Client acknowledges that the right of withdrawal expires once the services have been fully performed within fourteen days after the conclusion of the Agreement.
4. If the Client withdraws from the Agreement after the Service Provider has commenced performance but before the services have been fully completed, the Service Provider is entitled to charge a proportional fee for the services already performed, as well as possible costs for initiating proceedings before a court or the Rent Tribunal, insofar as permitted by law.
Article 11 – Final Provisions
1. If any provision of these general terms and conditions is found to be null and void or voidable, the remaining provisions shall remain fully in force.
2. The Service Provider is entitled to unilaterally amend these general terms and conditions. The Service Provider shall inform the Client of any intended changes in a timely manner. The most recent version of the general terms and conditions shall apply.
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These terms and conditions have been drafted in Dutch and translated into English for convenience. In the event of any conflict or inconsistency between the Dutch version and the English translation, the Dutch version shall prevail. No rights can be derived from the English translation.