Privacy Statement
1. Company and Contact Details
The private limited liability company YourRent B.V., having its registered office in Utrecht and its place of business at Overvliet 21, (3545 NG) Utrecht, the Netherlands, registered with the Dutch Chamber of Commerce under number 42011863, is responsible for the processing of personal data as described in this statement.
For questions regarding privacy or data processing, you can contact us via info@verlaagjeservicekosten.nl or by post at the address stated above.
2. Purposes of Data Processing
We process personal data exclusively for the following purposes:
assessing service charge statements
determining whether a client is entitled to an energy tax refund
communicating with landlords, property managers, or other third parties
initiating and handling proceedings before the Rent Tribunal (Huurcommissie) or the courts
informing clients about the progress of their case
handling payments and payouts
improving, securing, and administering our services
complying with legal obligations
3. What Personal Data We Process
3.1 Personal Data of Clients
First and last name
Gender, initials, and date of birth
Address details
Email address
Telephone number
3.2 Property and Rental Data
Address of the rental property
Period of residence
Service charge statement(s)
Rental prices
Information about the landlord or property manager (insofar as provided by the client)
3.3 Financial Data
Bank account number (solely for payments to the client)
3.4 Other Data
Correspondence with the client, landlord, Rent Tribunal, and courts
Case and file information
Log data regarding the use of our website and systems
Chamber of Commerce (KvK) number, to verify company data
We do not process special categories of personal data unless this is unavoidable because such data has been provided by the client.
4. How We Obtain Data
We obtain personal data, among others:
directly from clients via forms on our website
through uploaded documents (such as service charge statements)
through correspondence with landlords, property managers, the Rent Tribunal, or courts
through third parties, only where necessary for the provision of our services
5. Legal Basis for Processing
We process personal data based on:
performance of a contract
consent of the data subject
legal obligations
legitimate interests, such as efficiently and carefully providing our services and preventing misuse
6. Sharing Personal Data with Third Parties
We only share personal data when necessary.
This may include:
landlords or property managers
the Rent Tribunal (Huurcommissie)
the courts
IT service providers (such as hosting, CRM, and e-signing providers)
if you contact us via WhatsApp, Facebook, or Instagram, your data may also be processed on Meta’s servers
We enter into data processing agreements with parties that process personal data on our behalf. We do not sell or rent personal data to third parties.
7. Transfers Outside the EU
If personal data is processed outside the European Economic Area, we ensure appropriate safeguards in accordance with the GDPR.
8. Retention Periods
We do not retain your personal data longer than necessary to provide the requested services or to comply with legal obligations. Retention periods may vary depending on the type of data and legal requirements. When your data is no longer needed, it will be securely and permanently deleted.
9. Security of Personal Data
We ensure that your data is properly secured. We continuously update our security measures and remain vigilant regarding potential risks. We have implemented appropriate technical and organizational measures to protect your personal data against loss or unlawful processing.
10. Automated Decision-Making
We do not use fully automated decision-making that has legal or similarly significant effects on individuals. Assessments are always carried out by a human.
11. Cookies and Similar Technologies
Our website uses functional and, where applicable, analytical cookies.
12. Data Subject Rights
As a data subject, you have several privacy rights which you can exercise. In summary, you have the following rights:
Right of access (Article 15 GDPR): the right to know which personal data is processed and to receive a copy of this data.
Right to rectification (Article 16 GDPR): the right to have inaccurate or incomplete personal data corrected or supplemented.
Right to erasure (Article 17 GDPR): the right to have personal data deleted, for example when the data is no longer necessary for its original purpose or if you withdraw consent.
Right to restriction of processing (Article 18 GDPR): the right to temporarily restrict processing, for example if you contest the accuracy of the data or if the processing is unlawful.
Right to data portability (Article 20 GDPR): the right to receive your personal data in a structured, commonly used, and machine-readable format and transfer it to another controller.
Right to object (Article 21 GDPR): the right to object to processing of your personal data based on certain grounds, such as processing for direct marketing purposes.
You also have the right to withdraw your consent at any time.
13. Complaints
If you wish to file a complaint regarding the use of your personal data, you can contact us via info@yourrent.nl. We will handle every complaint internally and communicate further with you.
If you believe we are not handling your request properly, you have the right to lodge a complaint with the supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
14. Changes
We may amend this privacy statement due to changes in our services or legislation. The most recent version is always available on our website.
This privacy statement has been drafted in Dutch and translated into English for convenience. In the event of any conflict or inconsistency between the Dutch version and the English translation, the Dutch version shall prevail. No rights can be derived from the English translation.